Dog House

FREQUENTLY ASKED QUESTIONS

The Answers You Need

ARE ALL YOUR TREATS NATURAL?

Yes they are. All of our treats contain 100% natural ingredients. You can rest assured all our treats and healthy and good for your dog. All of our treats are grain and gluten free.

ARE ANY TREATS SUITABLE FOR PUPPIES?

Yes, most of our treats are suitable for puppies. Check out our puppy box designed specially for puppies 8-12 weeks old. Once the puppies are 12 weeks plus, we would just advise to stay away from chickens feet and necks as the pups will not have their adult teeth yet to crunch through.

WHAT SHOULD I GIVE MY PUPPY FOR TEETHING?

We recommend using Yaks, Antlers and Olive branches for puppies whilst teething. They are long lasting and natural. These chews are also recommended for adult dogs too. The chewing with help calm your dog, ease anxiety and relieve boredom.

HOW MUCH IS SHIPPING?

Shipping costs are calculated by weight. Costs start at just £2.99 per items under 1kg. We also offer free shipping on items over £40.

HOW LONG WILL IT TAKE UNTIL I RECEIVE MY ORDER?

We aim to get your order to you within 5-7 days. Use use Hermes to deliver which can take between 2-4 working days and we need 1-2 working days to prepare and ship your order. If you wish to receive your order faster, please select faster shipping and this will go out on Hermes next day. Please do note we still need 1-2 working days to process your order.

WHAT DAYS DO YOU SHIP?

We ship Monday - Friday. If you order after 12pm on Friday, your order will go out after the weekend.

WHERE ARE YOU LOCATED?

We are based in Romsey, Hampshire.

CAN I ORDER AND COLLECT?

Yes, you can collect from us. As we prepare the treats in our home, we do not disclose our full address online. We will send you a private message with our full address for collection.

DO YOU DELIVER LOCALLY?

We offer a free local delivery service in Romsey for orders over £10. We aim to deliver locally between 1-3 working days.

Still have questions? Get in touch and we’ll be happy to help.