RETURNS POLICY

1. What is your returns policy?

We hope that you will love everything you buy from us, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us in a saleable condition within 14 days of the date shown on your dispatch note.

When returning items to us, please place your returned goods in their original packaging and do not remove any labels or tags.

2. How do I return an item?
Please follow the below process for returning your parcel to us:

Contact us before returning any item.
Re-pack the item in its original packaging with labels and tags still attached.
a) We may arrange collection using Hermes.
b) Alternatively we may ask you to return the package via Royal Mail.
    Take your parcel to the Post Office and obtain proof of postage from the Post Office. 
    Please do not post the package through the post box without obtaining a certificate of posting.
Keep your certificate of postage safe as you will need this as your proof of return.
3. How much does it cost to return an item?
Please note that unless products are faulty, we will be entitled to recover any direct costs of having to recover the products from you. In such an occurrence we may set such costs against the amount re-credited to you in the refund.
4. How do I return a faulty item?
If you receive a faulty item and would like a refund, please send us a message via our Contact Us page, advising us of your order number (found on the confirmation email), along with the name/product code of the item affected and the details of the problem, so that we may investgate this for you.
Please return the item to us following the same procedure as stated in section 2 ‘How do I return an item?’
We‘ll examine the faulty product and be in touch with information of what refund you are entitled to via email within a reasonable period of time.

5. How long will my refund take to be processed?
If you would like to return an item, we will refund you within 21 days of the day that we email you to confirm that you are entitled for a refund. Please note, this is provided that the product returned is received back to us within the 14 day returns period or is faulty.

Faulty products returned by you will be refunded in full, including a refund for the delivery charges for sending the item. However if there is more than the returned faulty item in the same order, the delivery charge will not be refunded.

In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from the Post Office as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

6. Can I exchange an item?
Unfortunately, we are not able to process exchanges at this moment in time. If you would like to return an item, please return your item as outlined in the above sections and we will happily process a refund for you.

Contacting Us
If there are any questions regarding this you may contact us using the information below, or via our contact form

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radsdoggiedelights@gmail.com